FAQ
Orders & Delivery
What are the delivery times and costs?
Delivery is 100% free, with no minimum purchase required. Your order is processed within 24 to 48 hours, then delivered within 5 to 10 business days. During periods of high demand (sales, special promotions), processing may take up to 3 business days.
How can I track the status of my order?
As soon as your package leaves our warehouse, you will receive an automated email containing your tracking number. You can also track its progress in real time, at any time, from our Order tracking page.
Where is my package?
Track your package in real-time on our Order tracking page, using the tracking number received by email upon shipment. As a reminder, delivery takes 5 to 10 business days after processing (24-48 hours). If there has been no movement on your tracking for more than 5 days or if the delivery time has passed, email us at support@lesportfrancais.com and we will locate your package with the carrier.
Is it possible to cancel or modify my order?
We prepare your orders very quickly to ensure short lead times. If you wish to modify or cancel your purchase, contact our customer service department within 30 minutes of confirming your order, specifying your order number. After this period, the parcel will already be in the process of being shipped.
Do you ship internationally?
Yes, we ship worldwide, with free shipping regardless of the destination. Good news: we also cover all potential taxes and customs duties. No unpleasant surprises upon delivery!
What should I do if my order arrives damaged or incomplete?
We are sorry! Please send us photos of the package and the items in question within 48 hours to support@lesportfrancais.com. We will send you a replacement item at no extra cost.
Returns & Refunds
How do I return an item that doesn't suit me?
Here is the procedure to follow:
- Check the conditions: you have 14 days after receipt; the item must be unused, in its original condition and packaging.
- Notify us at support@lesportfrancais.com with your order number and the relevant item.
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Ship your package to the return address below (return shipping costs are at your expense; tracked, registered shipping required for items over €75):
MYRAJ SAS
92 Rue Petrus Richarme
42800 RIVE DE GIER - Refund to your original payment method upon receipt and inspection of the return.
Returns & Refunds
Are there any return fees?
Return shipping costs are your responsibility and are non-refundable. For items over €75, we recommend using a tracked or insured shipping service to secure your package.
When and how will I be refunded?
Once your return has been received and inspected by our teams, the refund will be issued to your original payment method, usually within a few days. The time it takes to appear in your account may vary depending on your bank, particularly in the case of a deferred debit card.
Can I exchange an item?
Exchanges are reserved for items that are defective or damaged upon receipt: we replace them with the same item, at no cost. For a change of size or style, simply process a return and then place a new order.
Do you offer a "money-back guarantee"?
Absolutely. We have total confidence in the effectiveness of our products. If you encounter any manufacturing defect, our warranty covers you. For electronic equipment (EMS belt, massage gun), we offer a breakage and breakdown warranty.
How do I exercise my right of withdrawal?
In accordance with Article L.221-18 of the Consumer Code, you have 14 calendar days from receipt to exercise your right of withdrawal, without giving any reason. Use our withdrawal form or write to us directly.
Payment and promo code
Is payment on your site secure?
100%. Our shop uses state-of-the-art SSL encryption technology. Your banking data is encrypted and processed directly by our secure payment partners (Stripe, PayPal, Apple Pay, Klarna). We never have access to it.
Which payment methods are accepted?
We accept major credit cards (Visa, Mastercard, CB), PayPal, Apple Pay, as well as Klarna for installment payments. You will be charged at the time your order is confirmed.
How do I use my promo code?
Once your items have been added to your cart, proceed to the checkout page. On mobile, click "Show order summary" at the top of the page to reveal the "Discount code" box. Enter your code and click "Apply". Only one code can be used per order.
Can I request an invoice?
Of course. Send your request with your order number to support@lesportfrancais.com and we will email you your invoice.
About our products
Is the EMS belt suitable for everyone?
Our EMS belt is designed to adapt to all levels, from beginners to experienced athletes, with various intensity modes. Please note, however: electrostimulation is contraindicated for pregnant women and people with a pacemaker. Also discover our customer reviews of the belt.
How do I properly care for my sweat suits?
To preserve the thermogenic technology of our sweat t-shirts and leggings, we recommend hand washing or machine washing at 30°C maximum (delicate cycle). Absolutely avoid tumble drying, ironing, and fabric softeners. Let them air dry.
How do I use the muscle massage gun?
The Le Sport Français massage gun comes with several interchangeable heads to target each muscle group. Use it for 5 to 10 minutes before exercise to warm up muscles, or after training to dissipate lactic acid, eliminate soreness, and accelerate recovery.
How do I get the free exercise program included with my order?
If you have taken advantage of our offer including a sports program, it will be sent to you by email in digital format (PDF) immediately after your payment is confirmed. Remember to check your junk mail (spam) folder if you do not see it in your main inbox!
Will an out-of-stock product be restocked?
Most of our best-sellers are restocked regularly. If an item is unavailable, please check its product page again in the coming days or email us at support@lesportfrancais.com to find out when it will be back in stock.
My subscription
What does the Le Sport Français subscription include?
Our subscription system is designed to simplify your life and boost your results. It allows you to automatically receive your essential refills (such as hydrogel patches for your EMS belt, or your treatments) at the frequency of your choice. In addition to peace of mind, our subscribers benefit from exclusive preferential rates on every delivery.
Is the subscription with or without a commitment?
You remain in total control! All of our subscriptions are 100% commitment-free. You are free to test and cancel whenever you wish, with no hidden fees or need for justification. Any month started is due in full.
How do I manage, pause, or cancel my subscription?
It's very simple and can be done entirely on your own. Log in to your Customer Account and click on the "Manage my subscriptions" section. From this dashboard, you can do the following with a single click: postpone your next delivery, temporarily pause your subscription, or cancel it permanently. You can also email us at support@lesportfrancais.com.
My Account
How do I create and access my account?
To create your customer account, click on the "Profile" icon at the top right of our site and select "Create an account". You will just need to enter your first name, last name, and email address. If you have already placed an order, we recommend using the same email address to automatically retrieve your entire purchase history.
I forgot my password, what should I do?
Don't worry! On the login page, simply click the "Forgot password?" link. Enter the email address associated with your account, and you will receive a secure link within a few minutes to set up a new password.
What are the benefits of subscribing to your newsletter?
Subscribing to our newsletter means enjoying exclusive offers reserved for our subscribers, getting early access to new products and promotions, and receiving our best sports and nutrition tips to optimize your workouts. Go to the bottom of our free guide page to sign up. You are free to unsubscribe at any time.
Contact us
How do I contact Le Sport Français customer service?
Our team is based in France and will be happy to assist you on your fitness journey! Please email us at support@lesportfrancais.com, including your order number if your request concerns a purchase. We are committed to providing you with a personalized response within 24 to 48 business hours.
Is customer service reachable by phone?
Our customer service is available by email only: it is the fastest way to process your request and keep a record of it. You can also follow us on Instagram, Facebook, and YouTube for our latest news and tips.
Partnerships, press, or collaborations: who should I contact?
For any partnership, collaboration, or press inquiries, please email us at support@lesportfrancais.com with "Partnership" specified in the subject line of your message.