FAQ – Help Center
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Product information
Will an out-of-stock product be restocked?+
Most of our bestsellers are restocked regularly. If an item is unavailable, check its product page again in the coming days or email us at support@lesportfrancais.com to find out when it will be back in stock.
How do I choose the right equipment to get started at home?+
It all depends on your goal: weight loss, muscle strengthening, or getting back in shape. Our complete guide to working out at home will help you choose, and our free sports guide is perfect for getting started.
Is there a size guide?+
Yes, when a product comes in multiple sizes, the size guide is available directly on the product page. If you are unsure between two sizes, contact us: we will advise you based on your body type.
How do I maintain my sports equipment?+
Clean your equipment with a soft, slightly damp cloth after each use and let it air dry, away from direct sunlight. For textiles and washable accessories, follow the care instructions provided on the product page.
Are the product photos representative of the actual items?+
Our photos accurately represent the products sold. However, slight color variations may occur depending on your screen settings.
Where can I find customer reviews?+
Over 20,000 customers trust us. Read their testimonials on our customer reviews page as well as on each product page.
My order
How can I track my order?+
As soon as your order ships, you will receive an email with your tracking number. You can track your package at any time on our Order Tracking page.
Can I modify or cancel my order?+
Our orders are prepared within 1 business day: contact us as soon as possible at support@lesportfrancais.com with your order number. If it has not been shipped yet, we will do our best to modify or cancel it.
I haven't received the confirmation email, what should I do?+
First, check your spam or junk folder. If you still cannot find it, there may have been a typo in your email address: write to us and we will correct it quickly.
My order arrived damaged or incomplete, what should I do?+
We are sorry! Please send us photos of the package and the items in question within 48 hours to support@lesportfrancais.com. We will send you a replacement item at no extra cost.
Delivery
What are the shipping costs and delivery times?+
Delivery is 100% free, with no minimum purchase. Your order is prepared within 1 business day (up to 3 days during peak periods), then delivered in 5 to 10 business days.
Do you ship internationally?+
Yes, we ship worldwide with no shipping costs, regardless of the destination. Good news: we cover all potential taxes and customs duties.
I still haven't received my order, why?+
First, check the status of your package on the Order Tracking page. Delivery times may be slightly extended during promotions or customs clearance. If the 10 business day period has passed, contact us: we will launch an investigation with the carrier.
Do you offer express delivery?+
For now, we only offer standard free delivery (5 to 10 business days). This allows us to offer free shipping on all orders.
Returns & Refunds
How do I return an item?+
You have 14 days after receipt to make a return. The process:
- Email us at support@lesportfrancais.com with your order number and the reason for the return.
- Return the item unused and in its original packaging to: MYRAJ SAS, 92 rue Pétrus Richarme, 42800 Rive-de-Gier, France.
- Once the package is received and inspected, we will proceed with the refund.
Are there return fees?+
Return shipping costs are your responsibility and are not refundable. For items over €75, we recommend shipping with tracking or insurance.
When and how will I be refunded?+
Upon receipt and inspection of your return, the refund is processed to your original payment method, usually within a few days. The time it appears on your account may vary depending on your bank.
Can I exchange an item?+
Exchanges are possible for items that are defective or damaged upon receipt: we will replace them with the same item. Email us at support@lesportfrancais.com. For a change of size or model, please make a return and place a new order.
Are items on sale refundable?+
Only items at regular price can be refunded. Discounted or promotional items are unfortunately not eligible for a refund.
How do I exercise my right of withdrawal?+
In accordance with Article L.221-18 of the Consumer Code, you have 14 calendar days from receipt to exercise your right of withdrawal without having to provide a reason. You can use our withdrawal form or write to us directly.
Payment
What payment methods are accepted?+
We accept major credit cards (Visa, Mastercard, etc.) as well as the express payment methods displayed at checkout.
Is my payment secure?+
Yes. Our store is hosted by Shopify and your credit card information is always encrypted during transmission over networks. We never have access to your full banking data.
When will I be charged?+
You will be charged at the time your order is confirmed.
How do I use a promo code?+
Enter your code in the "Discount code" field in your cart or at checkout, then click "Apply." The discount will be applied to your total immediately. Only one code can be used per order.
Can I request an invoice?+
Of course. Send your request with your order number to support@lesportfrancais.com and we will email you your invoice.
LSF Coaching+ Subscription
What is LSF Coaching+?+
It is our €3/month, no-obligation subscription that gives you access to our video sports programs (fitness, cardio, strength training, wellness) and our nutrition content to help you progress at home.
How do I access my subscriber area?+
Go to the Subscriber access page and log in with the email address used during your subscription.
How do I cancel my subscription?+
Your subscription has no commitment: you can cancel it at any time from your personal area or by writing to us at support@lesportfrancais.com. Any started period remains due and billing will stop at the end of the current month.
When will I be charged?+
The €3 charge is automatically processed each month on the anniversary date of your subscription.
Can I withdraw after subscribing?+
Yes, you have 14 days from the date of subscription, unless you have requested immediate access to the content and expressly waived this right.
Sports & Nutrition Tips
Where should I start to (re)start exercising at home?+
Start with our free sports guide, then check out our complete no-equipment program, suitable for beginners to experienced athletes.
Do you offer video workout programs?+
Yes! Our LSF Coaching+ subscribers get access to exclusive video courses: fitness, cardio, strength training, and wellness, with support designed for home workouts.
Where can I find nutrition tips?+
Our Nutrition page brings together our tips to support your training and help you reach your goals faster.
Is the Le Sport Français belt right for me?+
Check out our customer reviews of the belt: goals, results, and usage tips to see if it meets your needs.
Support & Contact
How can I contact you for a question or issue?+
Email us at support@lesportfrancais.com with your order number if your request concerns a purchase. Our team usually replies within 24 to 48 business hours.
Can I reach you by phone?+
Our customer service is available by email only: it is the fastest way to handle your request and keep a record of it.
Where can I follow news from Le Sport Français?+
Partnerships, press, or resellers: who to contact?+
For any partnership, collaboration, or press request, please email us at support@lesportfrancais.com with "Partnership" in the subject line of your message.